Trusted across the region.

Healthcare Systems advisor in the design office shaping a national defence health authority's digital transformation.

EveryWarePro serves as lead advisor for the Healthcare Systems pillar within MODHS's Digital Health Transformation Design Office. The engagement covers the design of the 4-year MODHS digital health ecosystem, aligned to MODHS strategy and Saudi Vision 2030, and includes technical leadership of the MODHS AI Healthcare Program across clinical, operational, and administrative AI.

• Healthcare Systems Advisory across the Digital Health Transformation Design Office
• 4-year digital health ecosystem design aligned to MODHS strategy and Saudi Vision 2030
• Strategic advisory on healthcare IT modernization, interoperability, platform unification, and clinical system integration
• Technical leadership of the MODHS AI Healthcare Program across clinical, operational, and administrative AI

Data quality and database restructuring for a sovereign national regulator.

EveryWarePro delivered a technical profiling of the Ghad Platform database, working alongside SFDA stakeholders to identify data quality and performance issues. The engagement extended into a database restructuring and optimization plan, sandbox validation, and a phased adjustment roadmap supporting the regulator's broader digital transformation goals.

• Data quality assessment of the Ghad Platform database
• Stakeholder engagement to identify data quality and performance issues
• Database restructuring and optimization plan
• Sandbox validation of the restructuring approach
• Phased adjustment roadmap aligned to digital transformation goals

Acting CIO and IT operations partner across a national oilfield services contractor's operational technology.

EveryWarePro acts as Virtual CIO at GOFSCO, leading IT strategy, infrastructure architecture, service management, and CAPEX/OPEX planning across the IT function. The engagement also covers program management of the IT portfolio (scope definition, vendor selection, project budgeting) and security strategy, including vulnerability assessments, employee and management awareness programs, and breach response protocols.

• Virtual CIO across operations and strategy
• IT operations advisory: department assessment, infrastructure architecture, organizational design, service management
• IT project and program management: scope, vendor selection, budgeting across the IT portfolio
• Cyber security strategy, vulnerability assessments, awareness programs, breach response protocols
• CAPEX/OPEX planning across the IT function

A long-running healthcare CRM and contact center engagement, from design and build through sustained extension.

EveryWarePro designed and built Al Salam International Hospital's contact center on a build-operate-transfer model, deploying Microsoft Dynamics CRM for call center management, patient complaint handling, and hospital-specific workflows. After transfer to the client in 2010, EveryWarePro returned in 2016 to support and extend the Dynamics CRM platform for a further eight years, sustaining the call center and operational workflow capabilities the original engagement put in place.

• Healthcare contact center designed, built, and operated under a build-operate-transfer model
• Microsoft Dynamics CRM deployed for call center management, patient complaint handling, and operational workflows
• Custom workflows developed on the CRM platform for hospital-specific processes
• Operations transferred to the client at engagement close (2010)
• Eight years of continued CRM support and platform extension (2016 – 2024)

A five-year digital transformation and managed operations partnership with one of Kuwait's most recognized retail brands.

EveryWarePro has partnered with Al Fakher Kuwait since 2021 to design, deliver, and operate the digital ecosystem that runs the brand's retail and warehouse operations. The engagement spans the foundation IT stack, automation of operational workflows, customer-facing digital channels, and a multi-year managed service arrangement covering the platform's continued evolution.

• Foundation IT stack: corporate website, business email, ERP, and Point-of-Sale (POS)
• Workflow automation across warehouse and retail operations
• Digital customer engagement via WhatsApp Business integration and automated digital receipts
• Operational dashboards and reporting across retail and warehouse data
• Multi-year managed service arrangement covering operation, sustainment, and continued evolution