Asset Register
Lifecycle tracking with full change history
Oil & Gas
ServicePulse
An IT service management platform with agentic AI for infrastructure investigation and remediation.
ServicePulse
Built for GOFSCO to unify the management of hardware assets, network infrastructure, software licenses, support tickets, contracts, and users on a single platform.
ServicePulse replaces the spreadsheets, email threads, and disconnected admin tools that typically run an enterprise IT operation. A multi-protocol network discovery engine continuously maps the estate, identifies new devices, and reconciles them against the asset register without manual upkeep. A self-service portal lets staff raise and track tickets. A live agentic AI capability investigates infrastructure issues end-to-end and executes remediation autonomously, reducing the manual investigation cycle that consumes most IT operations time.
What it delivers
Outcomes the platform produces in production.
- Full asset register with lifecycle tracking and audit trail
- Self-discovering network inventory across multiple protocols
- Agentic AI for end-to-end infrastructure investigation
- Ticketing system with SLA management and audit trail
- Live directory integration for unified user management
- Contract management with multi-currency support
Platform capabilities
Eight capabilities, end-to-end.
Network Discovery
Ping, Nmap, SNMP, SSH, WMI probes
Agentic AI
Autonomous investigation and remediation
Ticketing & SLA
Self-service portal with attachments
Directory Integration
Live LDAP/AD user sync
Contract Management
Multi-currency with expiry alerting
Credential Vault
Encrypted storage for system credentials
Granular RBAC
34 permissions across system roles
Architecture Multi-protocol network discovery engine (Ping, Nmap, SNMP, SSH, WMI) · encrypted credential vault · queue-based background processing · agentic AI layer for autonomous remediation · delivered using EWP's AI-assisted SDLC.