Customer App
Native iOS & Android booking app
Enterprise Field Services
MD Serve & MD Tech
A field services platform with two native mobile applications, supporting customer booking and technician dispatch for multi-country home services operations.
MD Serve & MD Tech
Built for Misk Al Dar to digitize enterprise home services delivery in Kuwait, with the platform designed to support multi-country operations across Kuwait, Egypt, and Saudi Arabia.
MD Serve & MD Tech is a five-component platform: customer and technician mobile apps, an admin operations portal, a microservices backend, and a dedicated invoice service. The platform supports multi-country operations across Kuwait, Egypt, and Saudi Arabia from a single backend.
What it delivers
Outcomes the platform produces in production.
- Native iOS and Android apps for customers and technicians
- Multi-country operations with country-specific configuration
- Real-time technician dispatch with live mapping
- Bilingual Arabic/English with full RTL support
- Bidirectional ERP integration with KNET and card payments
Platform capabilities
Eight capabilities, end-to-end.
Technician App
Native dispatch app with live mapping
Admin Portal
Operations console for dispatch teams
Live Dispatch
Real-time technician routing
OTP Verification
Verified job initiation on arrival
KNET & Card Payments
Integrated end-to-end
Auto-Invoicing
Generated on job completion
ERP Sync
Bidirectional across five domains
Architecture AWS serverless backend · global CDN and security layer · two native mobile applications for iOS and Android · zero-downtime deployment pipeline · load-validated for 10,000 concurrent users at 99.9999% uptime target.